Demystifying PO Masterfile Issues
Encountering an invoice marked with a "Hold PO Status" due to a "PO Not Found" error can be puzzling. If a PO is active within your ERP, and you are certain it should be active in Nimbello, here is some info to help you resolve this issue.
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A "PO Not Found" error usually happens when a PO has been closed in your system and is therefore no longer in the PO masterfile, or when a new PO hasn’t yet been added to the file. To activate new POs in Nimbello, they must be included in what's called the "PO masterfile".
The PO Masterfile indicates to Nimbello what PO's should be shown as active on your website. When a PO number is missing from this masterfile, it will show as "closed" in your website.
If you don’t have access to update the PO masterfile yourself, you may need to coordinate with a colleague who manages it within your organization to ensure any missing POs are included. After the new PO is added to the masterfile, it will automatically show as active in Nimbello during the next import cycle. For more details about the timing of this import, you can reach out to support@nimbello.com.