How to identify and resolve ERP import failures
Invoices regularly export from Nimbello, and typically they import smoothly into your ERP, but occasionally, you may encounter a failed import. Failed imports often come along with a message that can seem cryptic and hard to decipher. This message doesn’t originate from Nimbello—it comes directly from your ERP system, signaling that the ERP has rejected the invoice import. Here’s what you need to know about these messages and how you can troubleshoot them.
What Does a Failed Import Mean?
When an import fails, it indicates that the invoice left Nimbello without any issues and successfully made it to your ERP, where it was ultimately rejected.
Who to Contact for Failed Import Issues
Since the failed import message is generated by your ERP, Nimbello Support may not have all the answers. For specific insight into the cause of the failure, reach out to an ERP expert or integrator who has full access to your ERP system. They can help interpret the message and provide guidance on what needs to be corrected.
Common Causes
There are numerous potential factors that contribute to failed imports. These may include GL coding errors, which occur when an invalid GL segment is used; the presence of invalid characters in the line item material numbers or description fields; or a mismatch in PO status, indicating that the PO is not properly configured within your ERP system.
Next Steps
Failed imports can be an inconvenience, but with the right assistance, you can quickly pinpoint and resolve the cause. Whether you start with Nimbello Support or consult your ERP expert, these issues can often be addressed with minor adjustments, allowing your invoicing process to continue smoothly.