Explaining Receipt locking, and how to resolve "Not Enough Receipts" for invoices that got moved out of "Ready To Export" status in Nimbello
If you find yourself in this situation, you may be curious why an invoice that was previously marked as Ready to Export now indicates "Not enough available receipts." This typically occurs due to a process known as "receipt locking."
Why do receipts lock?
When an invoice transitions to Ready to Export, the associated receipts are temporarily "locked." This ensures that they cannot be mistakenly allocated to another invoice. The rationale behind this process is to account for other invoices linked to the same purchase order that may still be pending product receipt. Without this locking mechanism, there is a risk that multiple invoices could be incorrectly exported by reusing the same receipts.
How can I resolve this?
The easiest way to resolve this issue is to review the invoice in question once the next receipt masterfile is available. Since the timing can vary, you can contact your IT team or email Support@nimbello.com to inquire about the RCPT Masterfile schedule. When the RCPT masterfile arrives, it will automatically refresh all "available receipts" in Nimbello, unlocking any previously locked receipts. At that point, the invoice in question may pair with the receipts and export automatically.