Troubleshooting import issues
If you're in your workflow portal, and see something like the image below, don't panic! -This is usually a temporary issue and can be resolved quite easily
What is This?
This template serves as a placeholder when the original PDF invoice image is unavailable. It displays the imported invoice data, including vendor and purchase order (PO) details, along with any information captured during OCR (Optical Character Recognition) processing. However, the displayed image is not a replica of the original invoice sent by your vendor.
What Should You Do?
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Check the Notes Section
- Review the notes to determine how long it has been since the invoice was imported.
- Tip: In some cases, the invoice image imports almost instantly after the invoice data. However, delays can occur.
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Contact Support If Needed
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If the invoice image hasn't imported after an hour, take the following steps:
- Use the comment box to describe the issue, then select "Nimbello Support" from the drop-down menu to notify our team.
- Alternatively, you can submit a support ticket through another channel.
Why Contact Support?
- Possible issues could include:
- A delay in the import process.
- Security settings in the PDF causing compatibility issues.
- A corrupted file.
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No matter the cause, our support team is here to resolve it quickly.