Resolving Invoice Holds in Infor SyteLine AP Automation Resolve invoice holds faster with the right tools in Nimbello!
In this quick SyteLine tutorial, we'll show you how to:
🔹 Send comments to specific users for quick follow-ups
🔹 Direct invoices to the right people’s queues (so they appear on their My Tasks page)
🔹 Create standard comments to save time
🔹 Navigate key details on the Invoice Details page Keep your SyteLine workflow smooth and approvals moving!
Transcript
On the left side, your center section contains commenting and directing tools.
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You can comment to individuals within the site, including the vendor (if the Vendor Portal is enabled).
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You can email vendors directly with questions.
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You can redirect invoices by sending them to someone's queue, so they appear on their My Task page.
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You can use standard comments—pre-filled messages for frequently used responses, saving you time.
The middle section shows comment history:
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This records all updates and overrides, tracking who made changes, when, and why.
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For example, this history goes back to July of last year, showing every interaction.
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At any time, you can review past activity to see what happened with an invoice.